24/7 AI support agent
Kai answers delivery, returns and product questions in seconds — streaming replies day or night — and escalates to a human on Telegram the moment a conversation needs one.
Victech product · Live in production
kitto
kitto
We built a store, then taught AI to run it.
Kitto sells premium phone & laptop accessories in Australia — and Victech built every layer of it: the storefront, the member system, and Kai, the AI support agent who works the counter 24/7 and hands off to a human on Telegram the moment a conversation needs one.
What makes it different
Not a demo — a working storefront with real guardrails, honest policies, and AI only where it genuinely earns its keep.
AI Fit Check
Before a customer buys, AI analyses whether the product actually suits them — their device, their setup, their use case — and says so honestly, even when the answer is 'this one isn't for you'.
Full commerce stack
Catalog, cart, checkout and member accounts, with light and dark themes and AUD GST-inclusive pricing — a complete storefront, not a widget bolted onto someone else's platform.
Honest by design
No fake urgency, no dark patterns. Transparent delivery estimates, 30-day returns and Australian Consumer Law-compliant trust pages — written the way we'd want to read them.
Inside the store
Real screens from the live store — light and dark, desktop and mobile.
Under the hood
Kitto is a live product being built in public — this is the honest state of the stack.
- Next.js storefront
- Claude-powered support agent with guardrails
- Streaming chat replies
- Firebase member system
- Automated fulfilment pipelinein progress
Want an AI-run storefront for your business?
A store like Kitto — or just the automation behind it: the AI agent, the data pipelines, the workflows. We've already built it for ourselves; we can build it for you. Fixed quote within 24 hours.